Sprott Shaw College - Abbotsford Campus

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Advanced Customer Service Professional

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Program Information

School:Sprott Shaw College - Abbotsford Campus
Faculty:Faculty of International Studies
Degree:Diploma; Co-op
Field of Study:Customer Service Support/Call Center/Teleservice Operation
Description:Welcome to the Customer Service Professional program. Meet customer service professionals from around the world, sharpen the skills you will need in the service industry, and develop the confidence, perspective, skills, knowledge and drive that will help you succeed. The fundamental duties of a Customer Service provider are to answer questions and resolve problems. Success in this regard depends on the provider’s ability to connect with customers on a personal level. To that end, this program will teach skills related to forming proper attitudes, creating strong first impressions, communicating well both verbally and non-verbally and most importantly, understanding just what it is a customer needs and wants.

The co-op portion of the program offers students the opportunity to practice what they have learned in class, practice their English skills in English speaking working environments, and gain professional experience. Co-op eligibility will be based on grades (which must be an average of 70% or better during the class components), classroom attendance, academic performance as well as one’s adaptability in a culturally diverse environment and general work ethic.
URL:Advanced Customer Service Professional at Sprott Shaw College - Abbotsford Campus
Length:56 Week(s)
Careers:Customer Service, Information and Related ClerksTelephone OperatorsOther Customer and Information Services Representatives

Admission Requirements

Prerequisites:*

These courses are intended as guidelines. Speak to your guidance counsellor to see what courses are offered at your school.

    Applicants must have Grade 12/GED or mature student status. Successful completion of admissions interview and assessments is also required.

    * We make every attempt to provide accurate information on prerequisites, programs, and tuition. However, this information is subject to change without notice and we highly recommend that you contact the school to confirm important information before applying.

    Modified on September 26, 2019

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