User Support Technicians

(NOC 2282)


  • Completion of a college program in computer science, computer programming or network administration is usually required.
  • College or other courses in computer programming or network administration are usually required.
  • Certification or training provided by software vendors may be required by some employers.

Degrees Associated with This Career


Useful Experience/Skills

Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
Evaluate and install computer hardware, networking software and operating system software
Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
Load computer tapes and disks and install software and printer paper and forms
Provide problem-solving services to network users
Implement data, software and hardware security procedures
Perform routine network start up and close down and maintain control records
Perform data backups and disaster recovery operations
Implement network traffic and security monitoring software, and optimize server performance
Respond to requests for help and information from Website visitors and Website designers

Durham College
Oshawa, Ontario, CA

Related Program(s):
Computer Programming Diploma; University Transfer
Computer Programming and Analysis Diploma; Co-op; Advanced
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Algonquin College
Ottawa, Ontario, CA

Related Program(s):
Computer Programming Diploma; Co-op
Computer Systems Technician - Networking Diploma; Co-op
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Centennial College
Toronto, Ontario, CA

Related Program(s):
Computer Systems Technician - Networking Diploma; Online
Computer Systems Technology – Networking Diploma; Co-op; Online; Advanced
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Canadore College
North Bay, Ontario, CA

Related Program(s):
Computer Programmer Analyst Diploma; Advanced
Computer Systems - Networking Technician Diploma
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Conestoga College
Kitchener, Ontario, CA

Related Program(s):
Computer Programming and Analysis Diploma; Co-op; Advanced
Computer Programming Diploma
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Modified on January 26, 2022