Seneca Polytechnic

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911 and Emergency Services Communications

Seneca Polytechnic

Degree:Certificate; Online
Field of Study:Security and Protective Services, Other
Length:8 Month(s)
Cost per year:*
National: $4,084
Careers:Security Guards


This eight-month certificate program will provide you with principles and skills to effectively manage the public and work in emergency services and perform under stressful conditions. An emergency services communicator is often the first person involved in responding to members of the public during times of distress and crisis. Your training will combine professional knowledge and practical scenarios related to the important role of 911 and emergency communicators. You will learn how to record and analyze data received from calls, and how this critical information can direct the response to an incident. This program uses blended and online strategies across our curriculum to deliver innovative and flexible learning.

Upon completion of required hours and professional exams, you will have the opportunity to qualify for the Public Safety Telecommunicator certificate offered by the Association of Public Safety Communications Officials (APCO). Graduates of Ontario Police Foundations programs are eligible to receive four courses as credit towards the 12 courses required for the certificate in Emergency Services Communications.


These courses are intended as guidelines. Speak to your guidance counsellor to see what courses are offered at your school.
  •  Grade12 English 
An Ontario Secondary School Diploma with a majority of senior credits at the College Preparation (C), University Preparation (U) or University/College Preparation (M) level, or Mature Student Status (age 19 or older) is required. Good computer literacy and presentation/speaking skills are strongly recommended. Students must be highly literate in the English language and have good analytical and multitasking skills to be successful in this program.

* We make every attempt to provide accurate information on prerequisites, programs, and tuition. However, this information is subject to change without notice and we highly recommend that you contact the school to confirm important information before applying.

Modified on April 02, 2023