You usually need a high school diploma. A college diploma or vocational training in travel or tourism is also usually required.
You may need certification with the ACTA/CITC's (Alliance of Canadian Travel Association and Canadian Institute of Travel Counsellors) Canadian Educational Standards System (ACCESS). This certification requires three years' experience in the industry and the completion of mandatory courses/examinations.
With experience, you may move up the ranks to become a manager.
Most recent entrants have a community college diploma, and almost 1 in 5 has an undergraduate university degree.
Dealing with the public
Customer service
Computer use
Scheduling
English
Geography
Computer Basics
Business
