About this program

  • Credential Awarded: 2 Year Diploma
  • Campus: Niagara-on-the-Lake
  • Code: 0417 P0417
  • Delivery Length: 2 Years (4 Consecutive Terms)
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Overview

Are you a service-oriented individual with keen attention to detail and a desire to work in a fast-paced environment?

As a Hospitality – Hotel and Restaurant Operations graduate, you efficiently handle the many moving parts of organizations in the vibrant hotel and restaurant industry. This program starts in January and does not have a co-op term.

Highlights
  • The Daniel J. Patterson Campus in Niagara-on-the-Lake is located in the heart of Canada’s hospitality and tourism market.

  • Program shaped by industry leaders and focused on current market trends.

  • Applied educational experiences in our beverage, culinary and restaurant labs, which integrate hands-on learning into the program.

  • Hotel property management systems and restaurant simulations are offered which enhance the learning environment and provide a better understanding of industry processes.

  • Complete this program in less than 2 years as four consecutive terms.

Career Opportunities
  • Food and beverage management
  • Group sales of hotel facilities
  • Hospitality sales
  • Hotel and restaurant accounting
  • Hotel front office work and reception
  • Housekeeping supervision
  • Management
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Courses

Term one (2025 Winter)
Code Course Name Credits
CAPL1199 Computer Applications 3
COMM1133 Writing Strategies 3
HOSP1115 Introduction to Tourism and Hospitality 3
HOSP1120 Hospitality and Tourism Marketing 3
HOTL1221 Fundamentals in Food & Beverage Service 3
MATH1107 Mathematics 3
Term two (2025 Spring)
Code Course Name Credits
ACCT1311 Hospitality Accounting I 3
COMM1420 Business Communications - Workplace Writing 3
CULN1110 Kitchen Techniques for Foodservice Operations 3
HOTL1519 Accommodation Operations Management 3
TOUR1370 Introduction to Gaming and Casinos, Entertainment & Recreation 3
Elective Information

Completion of additional General Education elective 1 course required

Term three (2025 Fall)
Code Course Name Credits
HOSP1114 Hospitality Supervision 3
HOSP1410 Wine and Beer Fundamentals 3
HOSP1224 Hospitality Management Accounting 3
HOTL1309 Hotel Facilities Management 3
TOUR1322 Tourism Sales 3
Elective Information

Completion of additional General Education elective 1 course required

Term four (2026 Winter)
Code Course Name Credits
HOSP1400 Spirit & Beverage Fundamentals 3
HOSP1425 Food Service Operations 3
HOSP1320 Revenue Management 3
TOUR1421 Convention and Group Management 3
Elective Information

Completion of additional General Education elective 1 course required

Program Outcomes Term: 1251
  1. Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.

  2. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.

  3. Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.

  4. Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.

  5. Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.

  6. Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.

  7. Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.

  8. Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.

  9. Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

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Admission Requirements

Ontario Secondary School Diploma (OSSD), or equivalent including the following required course(s):
  • English – any Grade 12 (C) or (U), or equivalent
Recommended Courses and/or Skills:

These courses and skills may help you succeed academically in this program, but they are not required for admission.

  • Financial Accounting – Grade 11 (M) or Grade 12 (M)
  • Hospitality and/or Tourism – any Grade 11 or 12 course
  • Information Technology Applications in Business – Grade 11 (O)
Selection and Ranking

Applications are evaluated based on the published admission requirements. When the applicant provides proof of meeting the requirements, an offer of admission can be issued, provided space is available in the program.

Learn more about admission decisions.

Program Requirements
Transportation
  • Students are responsible for their own transportation in order to complete program requirements which may not be readily accessible by public transportation.
  • Program requirements could include co-ops, placements, volunteer requirements, practical labs, field projects, assignments, clinicals, or any other off-campus visits required as part of the program’s curriculum.
Computer/Technology Requirements

Students are responsible for ensuring that they have a Microsoft Windows 10 based desktop or laptop system that meets or exceeds the following general personal computer technology requirements:

  • A desktop or laptop system running on an updated Microsoft Windows 10 operating system.
  • Minimum 256GB SSD storage and 8 GB memory.
  • An integrated or peripheral video camera, microphone and speaker system.
  • Reliable internet connectivity with Broadband capabilities (a minimum download speed of 5 Mbps) is recommended.

Niagara College will not be able to provide support for systems different than the above specifications. Any provided software may not operate properly. Academic software for your courses (supported under the Microsoft Windows 10 operating system) will be made available for download and remote use. Access will also be provided to remote high performance computer labs if software downloads are not feasible.

Note: There is no support for Chromebooks or Apple products for this program. (learn more)

Computer/technology requirements may be subject to change without notice.

All costs associated with program requirements are the responsibility of the student.

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Availability

Domestic Applicants Apply
International Applicants Apply
Legendfor intake status table
Open

Accepting applications

Waitlisted

Eligible applications will be placed on a waiting list

Closed

Not accepting applications

Suspended

No longer offered this term

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Pathways

Explore your pathway options What are pathways? for the Hospitality – Hotel and Restaurant Operations program below.

  • From NC to
    Griffith University Bachelor of International Tourism and Hotel Management Australia
  • From NC to
    Niagara University Bachelor of Science in Hotel & Restaurant Management - Food & Beverage Management United States
  • From NC to
    Niagara University Bachelor of Science in Hotel & Restaurant Management - Luxury Hospitality Operations United States
  • From NC to
    Niagara University Bachelor of Science in Hotel & Restaurant Management - Planning, Developing & Operations United States
  • From NC to
    Royal Roads University Bachelor of Arts in Global Tourism Management Canada
  • From NC to
    Royal Roads University Bachelor of Arts in International Hotel Management Canada
Did you know?

Applicants with previous postsecondary education will be assessed for transfer credits upon receipt of an official transcript from their previous institution. There is no fee for this service.

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Tuition

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Learn more about the Hospitality – Hotel and Restaurant Operations program.

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