Office Administration - Health Services
Play a key role in operational success - specialize in health services office administration.
- In-depth learning in a simulated office using an industry-standard Electronic Medical Records (EMR) system provides valuable hands-on experience in a variety of patient services
- Small class sizes enable students to have stronger peer relationships, and closer contact with professors
- Learn from dedicated faculty who are dedicated to student success
Program Availability and Schedule
Schedule
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Program Summary
Credential
Program Delivery
Program Code
Area of Interest
School
Campus
Other Delivery Options
Work Integrated Learning
The two-year Office Administration - Health Services Ontario College Diploma prepares you for a rewarding career in a variety of health services office environments.
Develop essential theoretical and applied skills for health services by engaging in extensive learning in a simulated office using an Electronic Medical Records (EMR) system in a variety of specialties. Provide patient services through client file management, office management, billing, patient management, medical transcription and terminology, accounting practices, and document production....(read more)
Overview
Play a key role in operational success - specialize in health services office administration.
The two-year Office Administration - Health Services Ontario College Diploma prepares you for a rewarding career in a variety of health services office environments.
Develop essential theoretical and applied skills for health services by engaging in extensive learning in a simulated office using an Electronic Medical Records (EMR) system in a variety of specialties. Provide patient services through client file management, office management, billing, patient management, medical transcription and terminology, accounting practices, and document production.
You also have the opportunity to participate in a health services environment work placement allowing you to practice your skills.
Upon graduation, you may find employment as a medical assistant in various health services environments such as:
- physicians` offices
- clinics
- hospitals
- residential care facilities, and
- allied health professional offices
Graduates of the one-year Office Administration - General Ontario College Certificate program may choose to enrol in this program to specialize their education.
SUCCESS FACTORS
This program is well-suited for students who:
- Have a strong interest in the health care field.
- Have an interest and aptitude in computer and technology applications and enjoy a hands-on approach to learning.
- Enjoy working independently and in a diverse team environment.
- Are well-organized, pay attention to detail, work effectively under time constraints, multitask, and work with minimal supervision.
- Have the ability to work at a computer for extended periods of time.
Courses
Programs at Algonquin College are delivered using a variety of instruction modes. Courses may be offered in the classroom or lab, entirely online, or in a hybrid mode which combines classroom sessions with virtual learning activities. Upon registration, each full-time student is provided an Algonquin email account which is used to communicate important information about program or course events.
Code:
ENL1962
Course Name:
English Fundamentals
Course Description:
Students develop language skills necessary to promote success in program courses and, ultimately, business careers. Students achieve correct... + Read More
Hours:
42.0
Code:
OFF2325
Course Name:
Keyboarding 1
Course Description:
Learning and applying ergonomic techniques for touch keyboarding are essential skills in today's office environment. Students develop touch ... + Read More
Hours:
14.0
Code:
OFF2326
Course Name:
Digital Workspace Applications
Course Description:
In our rapidly evolving workspace environment, efficient use of computers and office productivity tools is essential for the timely completi... + Read More
Hours:
42.0
Code:
OFF2335
Course Name:
Presentation Applications
Course Description:
Efficient use of presentation applications is vital in today's workplace. Students develop presentation software skills through a series of... + Read More
Hours:
28.0
Code:
OFF2336
Course Name:
Document Production 1
Course Description:
The ability to produce documents that meet acceptable Canadian business standards is an essential skill in today's office environment. Stude... + Read More
Hours:
56.0
Code:
OFF2338
Course Name:
Administrative Skills and Procedures
Course Description:
Although tools and techniques may change, the role of the administrative professional remains a valuable asset in all types of organizations... + Read More
Hours:
70.0
Code:
QUA2227
Course Name:
Business Math Foundations
Course Description:
Students review the essentials of business mathematics. Ratio, proportion and percent are covered. Students also study payroll-type applicat... + Read More
Hours:
42.0
Code:
ACC2207
Course Name:
Bookkeeping
Course Description:
The ability to accurately record day-to-day transactions is an essential skill for bookkeepers and office administration staff. Students com... + Read More
Hours:
56.0
Code:
ENL1813B
Course Name:
Communications I
Course Description:
Communication remains an essential skill sought by employers, regardless of discipline or field of study. Using a practical, vocation-orient... + Read More
Hours:
42.0
Code:
OFF2300
Course Name:
Advanced Word Processing
Course Description:
Efficient use of computers and office productivity tools is essential for the timely completion of assigned tasks in the workplace. Students... + Read More
Hours:
56.0
Code:
OFF2327
Course Name:
Keyboarding 2
Course Description:
Possessing efficient keyboarding skills are essential for productivity in today's office environment. Students continue to build on the keyb... + Read More
Hours:
14.0
Code:
OFF2337
Course Name:
Document Production 2
Course Description:
Business documents represent proof of an organization's communications and transactions and, as such, must be produced in an efficient and c... + Read More
Hours:
56.0
Code:
OFF2395
Course Name:
Spreadsheet Applications (OA)
Course Description:
A spreadsheet application's ability to automate mathematical calculations has ensured it is one of the most popular types of business applic... + Read More
Hours:
56.0
Code:
GED0210
Course Name:
General Education Elective
Course Description:
Students choose one course from a group of general education electives, which meets one of the following four theme requirements: Arts in So... + Read More
Hours:
42.0
Code:
ACC2208
Course Name:
Accounting Practices
Course Description:
Administrative professionals are often asked to contribute to the accounting process in small offices. Students develop an awareness of the ... + Read More
Hours:
56.0
Code:
OFF2302
Course Name:
Medical Terminology I
Course Description:
Health services assistants require strong medical terminology knowledge to function effectively in a health services office environment. In ... + Read More
Hours:
56.0
Code:
OFF2310
Course Name:
Health Services Administrative Procedures
Course Description:
Students develop knowledge of Ontario's health care system and the roles and responsibilities of a health services office assistant, health ... + Read More
Hours:
56.0
Code:
OFF2312
Course Name:
Medical Transcription I
Course Description:
Accurate medical transcription and editing of voice files is a skill often used in health services offices and hospitals. Students are intro... + Read More
Hours:
42.0
Code:
OFF2403
Course Name:
Health Services Integrated Projects I
Course Description:
Students work in a simulated health services office environment creating accurate documents and health records using an EMR system and vario... + Read More
Hours:
56.0
Code:
GED0210
Course Name:
General Education Elective
Course Description:
Students choose one course from a group of general education electives, which meets one of the following four theme requirements: Arts in So... + Read More
Hours:
42.0
Code:
OFF2303
Course Name:
Medical Billing
Course Description:
Medical billing can be a health services assistant responsibility, which can also be outsourced. Students practice patient billing for insur... + Read More
Hours:
42.0
Code:
OFF2305
Course Name:
Medical Terminology II
Course Description:
Health services assistants require strong terminology knowledge to function effectively. Students are introduced to the elements of medical ... + Read More
Hours:
56.0
Code:
OFF2402
Course Name:
Medical Transcription II
Course Description:
Accurate medical transcription and editing of voice files is a skill often used in health services offices and hospitals. Students continue ... + Read More
Hours:
42.0
Code:
OFF2404
Course Name:
Health Services Integrated Projects II
Course Description:
Students work in a simulated health services office environment creating accurate documents and health records using an EMR system and vario... + Read More
Hours:
56.0
Code:
OFF2406
Course Name:
Health Services Simulated Practicum
Course Description:
Students in their graduating level, who are not participating in an external work placement, work within a variety of health care environmen... + Read More
Hours:
56.0
Code:
OFF2407
Course Name:
Health Services Work Placement
Course Description:
Students who meet established criteria undertake a work placement in a health services office environment where they have the opportunity to... + Read More
Hours:
56.0
Code:
GED0210
Course Name:
General Education Elective
Course Description:
Students choose one course from a group of general education electives, which meets one of the following four theme requirements: Arts in So... + Read More
Hours:
42.0
Careers & Pathways
Careers
Employment opportunities exist in a variety of health service environments, such as physician offices, clinics, allied health professional offices, hospitals, residential care facilities, pharmaceutical companies, health research settings and government.
Pathways
Please use our Pathways tool to search for pathway options.
Learning Outcomes
The graduate has reliably demonstrated the ability to:
- Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
- Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
- Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
- Operate and provide support to others related to the use of office equipment and technologies.
- Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
- Produce financial and client billing records for health services by compiling relevant information and using accounting software.
- Produce health documents and reports using available technologies and applying industry standards.
- Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
- Identify and use non-invasive clinical tasks to support effective and efficient health service operations.
- Identify and apply discipline-specific practices that contribute to the local and global community through social responsibility, economic commitment and environmental stewardship.
Tuition & Fees
Get an idea of how much each semester will cost with our Tuition and Fee Estimator.
2023/2024 Academic Year
Tuition and related ancillary fees for this program can be viewed by using the Tuition and Fees Estimator tool at www.algonquincollege.com/fee-estimator.
Further information on fees can be found by visiting the Registrar`s Office website at www.algonquincollege.com/ro.
Fees are subject to change.
Additional program related expenses include:
- Books and supplies cost approximately $800 per year of Levels 03 and 04 and can be purchased at the campus store.
Admissions Requirements
All applicants must satisfy both College Eligibility and Program Eligibility requirements.
Program Eligibility
- There is no direct entry to this program. Students must apply to, and complete, the Office Administration - General program in order to have entry into Level 03 of the Office Administration - Health Services program.
Application Information
OFFICE ADMINISTRATION - HEALTH SERVICES
Program Code 0210F01FWO
The first year of the two-year Office Administration - Health Services program is the Office Administration - General program. Students must initially apply to 0210X Office Administration - General. Upon completion of the Office Administration - General program, students who want to continue on to Levels 03 and 04 of the Office Administration - Health Services program may apply directly with the Coordinator.
Applications to full-time day Office Administration- General program must be submitted with official transcripts showing completion of the academic admission requirements through:
ontariocolleges.ca
60 Corporate Court
Guelph, ON N1G 5J3
1-888-892-2228
Applications are available online at www.ontariocolleges.ca.
Applications to the Office Administration- General program for Fall Term and Winter Term admission received by February 1 will be given equal consideration. Applications received after February 1 will be processed on a first-come, first-served basis as long as spaces are available.
International applicants please visit this link for application process information: https://algonquincollege.force.com/myACint/.
For further information on the admissions process, contact:
Registrar`s Office
Algonquin College
1385 Woodroffe Ave
Ottawa, ON K2G 1V8
Telephone: 613-727-0002
Toll-free: 1-800-565-4723
TTY: 613-727-7766
Fax: 613-727-7632
Contact: https://www.algonquincollege.com/ro
Additional Information
Program Resources
PLEASE NOTE that in the Office Administration programs, there are certain courses where it is mandatory for the students to have a Windows-based computer as some of the software application functions used in the program do not run effectively on other platforms (even when running via Parallels on MAC). MAC laptops and Chromebooks will not be supported in the Office Administration programs.
Direct Entry to Second Year:
Students who have completed Algonquin`s Office Administration-General Ontario College Certificate program or equivalent will be admitted directly into second year.
Police Records Check Documentation:
Though not an admission requirement, applicants must note important information listed below regarding Police Record Check program requirements. Students must provide a current Police Records Check for Service with the Vulnerable Sector (PRCSVS) prior to the deadline identified by the department, and students are responsible for any associated costs. If this documentation is not submitted on time, students may not qualify for field placement.
Field placement occurs in the second semester (Level 4) of the program. Hospitals and other placement organizations require Health and Safety, WHMIS and OWHSA training, and in some cases, other approved public health training prior to placements. There are additional costs associated with training that should be anticipated by students, which are not covered by tuition fees. To be eligible for placement, you must submit proof of PRCSVS, and complete immunizations through ParaMed and pay associated costs. ParaMed services are the third-party provider who collects all field placement documentation for the Office Administration - Health Services Program.
Students must apply to the Office Administration - General Ontario College Certificate program at www.ontariocolleges.ca.
Contact
Eugenia Kanellakos
Professor
Room B337
Eugenia is an Algonquin College alumni from the Health Records Administration program.
She has over 35 years of experience in healthcare settings including health record auditor of family physician practices, abstractor/data analyst for research studies, and corporate manager at The Ottawa Hospital.
Eugenia has spent the last 8 years as a professor in the Office Administration, Health Services program and is passionate about sharing her knowledge of medical terminology and quality healthcare information in a patient’s journey with learners.