TORONTO Campus
Automotive Service Operations Specialist
ATC’s Fixed Operations Specialist (Automotive) program (Approved as a vocational program under the Private Career Colleges Act, 2005) is actually three programs in one. You will receive a wide angle view of dealer/store operations and management procedures within a dealership, a repair facility, a body shop and a retail parts store.
Your search for automobile repairing service training ends here!
Automobile repairing service programs
- Introduction to the Automotive Industry and Employment Skills
- Service Facility and the Service Consultant
- Communications: Customer Relations
- Internal Communication, Relations and Supervision
- Communication: Customer Delivery and Follow Up
- Introduction to Automotive Parts Management
- Product knowledge: Automotive Systems
- Parts Management Procedures
- Marketing and Selling in the Parts Department
- Parts Pricing and Service Charges
- Computerized Parts Management
- The Manager’s Position
- Material damage procedures
- Vehicle construction
- Damage analysis
- Estimating principles
- Mitchell flat rate estimating
- Basic paint estimating
- Review of body shop operations
- Preparing estimates
- Introduction to automated estimating
- Advanced material damage procedures and vehicle construction
- Introduction to Audatex Estimating
- Introduction to ADP Parts and Service
